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Frequently Asked Questions (FAQ)

Answers and solutions to commonly asked questions

General

How much does it cost to use PMS? Can I trial PMS? Does PMS run on my computer or is it web-based? Will I have to pay for system updates? Why is PMS so much cheaper than the competition? What is the minimum/maximum recommended property size for PMS?

Setup

Can you import data from my existing system into PMS? How long will it take to setup PMS for my business?

Channel Management

Do I have to use channel management? Which websites/sales agents does PMS interface with? Do I have to pay commission or any per reservation fees on bookings from systems updated by PMS? Does PMS link up with GDS/CRS systems? Why does PMS not link up with more websites/systems? Does PMS guarantee no overbooking? Does PMS support all features on websites/sales channels? What is your linking policy?

Telephone / Internet Systems

Which PABX / Telephone systems does PMS interface with? Does PMS offer a managed wireless internet system?

Support

Is PMS properly supported? Is support available out of hours? Does the system include backup features? I have some suggestions/comments to make about your software..

Security

Is PMS PCI-DSS Compliant?

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