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Support

Support And Training

We have made a significant effort to ensure that our services are properly designed and tested, so that they do not cause you any problems. This includes comprehensive help and FAQ information so that in many cases you should be able to find the answer yourself - especially helpful if you hit a problem late at night!
If you do have any issues or require any help or training, then we offer full UK based support. If you would like to report a problem or book training then please do this via our online support ticket system.
If you don't know how to do something with our software then the first 10 minutes of training (during office hours) is free. If you would like additional training, then this is available on a hourly basis.
If the problem with the system is our fault, then the resolution is (as you would expect) free of charge. If the problem is due to a fault with something at your end, and is outside of our control, then we may charge you.
If you would like us to re-install Windows PMS on your computer (or transfer onto another computer) then a 1hr minimum charge applies.
Please see our Pricing page for full details about our support/training hourly rates.

Online Support Ticketing System

Our online support ticketing system ensures that your question/issue is routed to the staff member who is able to help you the quickest.

Please logon and click on Support to create a support ticket.

Remote Access

Please click on the icon to install/run the remote control software. You may be prompted to confirm that you wish to install the software - if so please select yes.

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Remote Support

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