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Support

Support And Training

We have made a significant effort to ensure that our services are properly designed and tested, so that they do not cause you any problems. This includes comprehensive help and FAQ information so that in many cases you should be able to find the answer yourself - especially helpful if you hit a problem late at night!
If you do have any issues or require any help or training, then we offer full UK based support. If you would like to report a problem or book training then please do this via our online support ticket system.
If you don't know how to do something with our software then the first 10 minutes of training (during office hours) is free. If you would like additional training, then this is available on a hourly basis.
If the problem with the system is our fault, then the resolution is (as you would expect) free of charge. If the problem is due to a fault with something at your end, and is outside of our control, then we may charge you.
If you would like us to re-install Windows PMS on your computer (or transfer onto another computer) then a 1hr minimum charge applies.
Please contact us directly for pricing.

Online Support Ticketing System

Our online support ticketing system ensures that your question/issue is routed to the staff member who is able to help you the quickest.

Please logon and click on Support to create a support ticket.

Remote Access

Please click on the icon to install/run the remote control software. You may be prompted to confirm that you wish to install the software - if so please select yes.

Show My PC

Remote Support

Teamviewer

LATEST NEWS

CHRISTMAS SPECIAL - 3 MONTHS FREE TO ALL NEW CUSTOMERS Sign up to our full reservation system before the 31st December 2018 and receive three months totally free of charge. Read more >

Optimize your website for local search Many businesses put a lot of emphasis on SEO (search engine optimization) but often miss out on a key area – ‘Local Search’ Read more >

Updating Booking.com, Laterooms.com and more Managing your rates, availability & bookings from 1 diary is simple and efficient with the MyUK.Travel PMS/Channel Manager Read more >

Bed & Breakfast Show 2018 Llandudno We will again be exhibiting at the B&B, Self Catering and Glamping Roadshow in Llandudno. The show runs on Wednesday 14th November and is at the Imperial Hotel, The Promenade, Llandudno. Why not visit the show and come and say hello. Read more >

SUPPORT OVER THE FESTIVE PERIOD Our office / helpdesk is open all normal working days throughout the Christmas and New Year period. Our support team will also be available for URGENT support tickets only out of hours and during statutory holidays. Tue 25th Dec - Office CLOSED Wed 26th Dec - Office CLOSED Tues 1st Jan - Office CLOSED Read more >