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Booking Policies
We accept instant confirmation online bookings. We accept bookings from official tourism information centers. We accept payment with the following cards:
Check-In: Other check in times can be catered for - please arrange by phone or email to accommodate this. Standard Check-Out Time: 10:30 AM Please contact us if you would like to check-in earlier / check-out later. Bookings .
For advance bookings a minimum of two nights is usually required.Late bookings for single nights will be accepted if we have an available room but with an increased tariff of £5 per person.Telephone us for availability.Better still , book for a minimum of two nights to ensure your room. Other Policies- Settlement.
Settlement by cash,cheque, debit or credit card may be preferred .
- Reservations.
A non-refundable deposit by debit card or credit card for the first nights tariff is required to reserve each room.
Deposits should br received within 5 days of making the reservation otherwise we cannot guarantee the room.Deposit cheques should be made payable to G G Swordy.
- Cancellations.
If you cancel within 14 days of the first nights reservation the balance of the booking is payable.If we are able to re-let the room you would be refunded with the deduction of aan admin fee of £25 plus any additional costs incurred in letting the room.
- Arrival Times
Please arrive between 4pm and 6pm unless we have agree and confirmed alternative arrangements.
If unforeseen circumstances on the day affect your confirmed arrival schedule please telephone us.
- Departure Times
Rooms should be vacated by 10.30 am on the day of your departure.
- Dietary Requirements.
If any guests have special dietary requirements we can cater for these if advised at the time of boooking.
- No Smoking.
Smoking is not allowed within any of the rooms within Holly Lodge.
There is a smoking area in the rear garden.
- Reckless Damage.
We ask that you treat your accommodation at Holly Lodge as you would your own home.We retain the right to charge you for the cost of rectification of any excessive damage or soilage you cause to any of the property or furnishings.
- Wireless Broadband.
Free wireless broadband is available throughout Holly Lodge 24 hours a day.
- Loss of Key
Any keys that are lost or not handed back in on departure will incurr a replacement charge of £25 which only covers the cost of the key and the special key fob.
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