FAQ: Frequently Asked Questions

Online Booking

How do I cancel or change a reservation? Does MyUK.Travel charge my credit/debit card? How does your Best Rate Guarantee work? Is it safe to book online? How far can I book in advance? What currency are prices displayed in? Is my booking confirmed? Can I check-in early / check-out later than the stated times? What happens if you do not turn up at your booked accommodation? What is included in the price? What happens if I check-in late? The property was very noisy - am I entitled to a refund? Can the accommodation supplier cancel my booking? Can I trust the star ratings? What if the accommodation is different from what you have booked? My room was dirty when I arrived? I am not happy about the accommodation - who is the best person to complain to? I have a question about a specific property?

General

How do I list my property on your website? Does MyUKTravel earn commission on bookings? Will you link to my website? Can we do banner advertsing with you? Can we integrate our reservation system with MyUK.Travel? I have a complaint to make - who do I contact? I have found an error/bug on your website. Who owns MyUKTravel?

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Whats New

January Sale NOW ON! The MyUK.Travel January sale is NOW ON! If you are an accommodation provider and you take advantage of this great offer you could save 30% - 40% on our annual fees. Read more...

Channel Manager News The MyUK.Travel PMS will allow you to manage your rates, availability and bookings on various major websites. We currently link to all the key UK accommodation websites: booking.com, laterooms, lastminute.com, venere, expedia, hotels.com, wotif.com and more. Read more...

MyUK.Travel team up with iknow-uk to offer you Zero Commission on bookings Taking bookings via iknow-uk is now live with MyUK.Travel. iknow-uk attracts over 12 million visitors to its websites every year and already has over 15,000 properties on board covering the whole of the UK. As an existing MyUK.Travel customer, we’re pleased to announce that you can now advertise on iknow-uk paying Zero Commission on every booking. Read more...

September Newsletter In the September edition of the MyUK.Travel Newsletter we give accommodation providers some advice on increasing bookings in the low season. The MyUK.Travel PMS Channel Manager is also expanding and we highlight some of the new websites we are linking to over the next few days. Read more...

August Newsletter In the August edition of the MyUK.Travel Newsletter we have a closer look at how hoteliers can best promote their rooms and generate commission free direct online bookings. Read more...

New: Phone Call Logging Our PMS system can now integrate with your PABX / Telephone system and automatically log all of your calls.

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