Hotel Software

Property Management System (PMS) - Hotel Booking System - Hotel Reservation System

Our property management system (PMS) is ideal for hotels, B&Bs, motels, holiday parks and other accommodation suppliers.
Keywords: property management system, PMS, hotel booking system, room booking system, room booking software, hotel reservation system, hotel pms, software for hotels, hotel pms software, hotels, hotel, B&Bs, B&B, Motels, Motel, Zero commission, no commission.

Overview
Quick Video Demo
Screenshots
General Features
Setup
Reservations
Customers
Agents
Finance
Phones
Marketing
Housekeeping
Reports
Help
System Requirements
Important Notes

Overview

MyUKTravel.PMS is designed for small to medium sized B&Bs, hotels, holiday parks and other UK based accommodation suppliers. This list of system features is not exhaustive and is subject to change. We use a panel of UK accommodation businesses to help us define functionality and to help us test and fine-tune the system. If you have a requirement that is not met then please let us know, and we will see what we can do.

Quick Video Demo

Screenshots

See more screenshots

General Features

* Features marked with an asterix are planned for future releases.

Automatic system updates from our internet server: ensures your booking system is kept up to date at all times.
Secure logon for all staff.
Multiple staff access levels: enables you to restrict system functionality to authorised staff.
User activity auditing - see who did what and when.
All credit/debit card information securely encrypted in database (if you choose to store it).
News articles from us automatically displayed in system.
Key stats displayed on home page: see at a glance how your business is performing.
Quick check-in and check-out from home page.

Setup

Setup wizard: designed to get you up and running quickly.
System options: select how you want the system to work.
Property details view/edit.
Payment cards accepted.
*Interfaces to external payment systems eg PayPal
Rooms / Room types view.
Add/edit/delete room.
Payment policies: specify %, flat fee or first night deposit.
Cancellation and other policies.
Payment methods: select which methods you allow.
Reservation Sources: keep track of where your reservations are coming from.
System users view.
Add/edit/delete system user.
Change password.
Interfaces to telephone billing / PABX systems.
*Interfaces to accounting/financial systems (data can be manually exported from the system until these interfaces are available).
*Interfaces to (wireless) internet billing systems (charges can be manually added to reservations in meantime).
*Interfaces to other systems (eg keycard systems) - interfaces will be added according to demand.

Reservations

Booking sheet: graphically displays which rooms are booked/occupied on what dates.
Drag and drop reservations from one room to another or one day to another.
Reservation search: find reservations based upon customer/company/agent details, ref, booking source, status, check-in or creation date.
Add/edit/view/cancel a reservation.
Reservations may be marked as confirmed, TBC (to be confirmed) and completed (ie reservation is completed and cant be changed or appended).
Reservation may be invoiced to either customer, company or agent.
View/print/email reservation itinerary/statement.
Room minimum stay: can be set on a channel by channel, room by room and day by day basis.
Rate cards: system supports unlimited rate cards.
Rate card calendar: specify which rates should apply on which dates throughout the year.
Room rates: set individual room / room type rates for rate cards.
Adult, child and infant pricing supported.
Room rates may be overridden by authorised staff.
Fine tune room pricing: allows you to override the automatically calculated room rates on a channel by channel, room by room and day by day basis.
Special offers: system supports discounts for multiple nights stay and non-financial discounts/benefits eg free newspapers etc.
Additional products & services: eg meals, cots, telephone, wireless and other charges, taxi fares etc
Booking restrictions: restrict check-in and check-out on selected dates: may be overridden by authorised staff.
Vouchers: control which vouchers you accept.
Fixed allocations: give agents exclusive access to your inventory.
Allocation release: allocations can be automatically released x hours before standard arrival time.

Customers

Customer search: find customers based on name, telephone, email, car reg, company name, dates stayed.
Add/edit/view customer details.
Set special rates/discounts for specific customers.
Company search: find company based upon name, telephone, email.
Add/edit/view company details.
Set special rates for specific companies.

Agents / Sales Channels

Agents search: find by name, telephone, email, company name.
Add/edit/view agent details.
Add/edit/view online booking agents: set specific terms by agent.
Specify availability and rates on an agent by agent, room by room and date by date basis.
Automatic updating of availability, rates and minimum stay to online systems.
Automatic downloading of reservations from online systems (note that this not possible with all systems)
Easily control which sales channels you wish to sell via on a day by day basis by specifying the maximum commission you are willing to pay.
Manage your room availability and sell via most major UK and international accommodation websites.

Finance

Debtors: see who owes you money.
Invoices search: find by ref, invoice date.
View/print/email invoice.
Payments search : find by type, method, card type, payment type, reservation ref.
Add/edit/view payment details.
View/print payment receipt.

Phones

Logs all phone calls made through your PABX.
Automatically calculates charge and assigns to appropriate reservation.

Housekeeping

Room cleaning / maintenance status sheet.
To-do list.
*Staff roster.

Marketing

Email marketing: send marketing emails to selected groups of customers.

Reports

All reports can be viewed onscreen/printed/saved as PDF/saved as Excel spreadsheet or emailed
Agents report
Check-In / check-out report
Commission report
Companies report
Customers report
Daily summary report
Debtors report
Extra products/services report
Financial summary report
Government stats report
Invoices report
Payments report
Phone call log
Reservation summary report
Reservation details report
Room occupancy report
Room status/cleaning report
Sales report
System errors report
User action audit report
User logon audit report

Help

Context specific help available for all parts of the system.
Overview / Getting started guide.
*Video demo of key features.

Other

Networkable - may be installed on more than one computer.
Automatic daily backup
Booking sheet backup
Database backup to USB stick / external device / remote network.
UK based support

Minimum System Requirements

Will run on most most PCs less than 4-5 years old.
Microsoft Windows XP, Windows Vista or Windows 7 (32 or 64-Bit)
500Mb free disk space (required for application and database)
1Gb RAM (2Gb required for channel management)
Minimum screen resolution: 1024*768 pixels
Internet access (high speed broadband preferred but not essential)
Internet Explorer 8 (or above)
Remote access required for system support / training - eg Skype

Important Notes

MyUKTravel.PMS is specifically designed for the UK market - please contact us if you are supplier outside of the UK wishing to use this system.
This system is designed to manage a single property (although we are looking at bringing out a multi-property version in the future).

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